FAQ

Welcome to the Cuddly FAQ page! Here, you’ll find answers to some of the most common questions about our products and services. If you have a question that isn’t addressed here, please feel free to contact us directly.

 

 

1. What products do you offer?

 

At Cuddly, we offer a wide range of high-quality pet supplies, including:

• Nutritious food and treats

• Comfortable bedding and accessories

• Engaging toys and enrichment items

• Health and grooming supplies

• Training tools and behavioral aids

 

2. How can I place an order?

 

To place an order, simply browse our online store, add your desired items to the cart, and proceed to checkout. You’ll be prompted to enter your shipping and payment information to complete the purchase.

 

3. Do you offer international shipping?

 

Yes, we ship to most major countries around the world. Please note that shipping times and costs may vary depending on your location.

 

4. How can I track my order?

 

After your order has been shipped, you’ll receive a tracking number via email. You can use this number to track your order through our website or the carrier’s tracking system.

 

5. What payment methods do you accept?

 

We accept a variety of payment methods, including:

• Credit and debit cards (Visa, MasterCard, American Express, Discover)

• Apple Pay

• Google Pay

 

6. How long will it take to receive my order?

 

Processing times typically range from 24 to 48 hours. Shipping times vary based on your location:

• Domestic orders: 7-10 business days

• International orders: 1-3 weeks

 

Please note that these are average times and may vary depending on factors such as holidays and weather conditions.

 

7. Can I cancel or modify my order after placing it?

 

Once an order is placed, it is processed promptly to ensure quick shipping. Therefore, cancellations or modifications may not be possible. If you need to make changes, please contact us as soon as possible, and we’ll do our best to assist you.

 

8. Do you offer gift cards?

 

Yes, we offer gift cards in various denominations. They can be purchased directly through our website and are a great way to share the Cuddly experience with friends and family.

 

9. How can I contact customer service?

 

You can reach our customer service team by:

• Email: cuddlystore7@gmail.com

• Contact form: www.cuddly.myshopify.com/contact

 

10. Do you offer a loyalty program?

 

Yes, we have a loyalty program that rewards you for every purchase. Earn points with each order and redeem them for discounts on future purchases. Sign up for an account to start earning today!

 

11. Are your products eco-friendly?

 

We are committed to sustainability and offer a selection of eco-friendly and sustainable pet products. We also adopt environmentally conscious practices in our operations.

 

12. What is your return policy?

 

We accept returns within 30 days of purchase. Items must be unused and in their original packaging. Please visit our Returns & Exchanges page for more information.

 

13. Do you offer any discounts or promotions?

 

Yes, we frequently offer discounts and promotions. Sign up for our newsletter to receive the latest updates on sales, new products, and exclusive offers.

Now is available,10% discount with promo “CUDDLY2025”

 

14. How can I stay updated on new products and promotions?

 

Subscribe to our newsletter at the bottom of our homepage to receive regular updates on new arrivals, special promotions, and pet care tips.

 

15. Do you have a physical store location?

 

Currently, we operate exclusively online to provide a convenient shopping experience for our customers. We are considering opening physical locations in the future and will keep you updated on any developments.

 

If you have any other questions or need further assistance, please don’t hesitate to contact us. We’re here to help!